Talk to us

support@onmynails.com. We reply by email, usually within a few working days. Questions about Plus, payments and your account go to the same address.

• what you were doing, and what happened instead;
• the error code shown on screen, if there is one (“Error code …”);
• the link of the page you were on;
• your browser and device (for example, Safari on iPhone, or Chrome on Windows);
• your @handle, and write from the email you sign in with, if you have one;
• for a payment, the date and the email on the Stripe receipt.

Never send card details. We will never ask for them.

• Most questions are answered in Help.
• A style, concept, look, profile or collection that breaks the guidelines: use Report on it. It reaches our team faster.
• Change or cancel Plus, update a card or get an invoice: Settings, Plan, Manage billing.
• Delete your data: Delete your account. For other privacy requests, write to us.